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Timepiece Maintenance

Watch Maintenance

What must I do to ensure that my watch provides me with excellent service for many years?

Magnetic fields: avoid placing your watch on loudspeakers or refrigerators, since they generate powerful magnetic fields.

Swimming in the sea: always rinse your watch with fresh water after use.

Shock: whether thermal or other, avoid them.

Screw-down crown: screw down the crown carefully to prevent water from penetrating the mechanism.

Non Screw-down crown: push it back into the neutral position to prevent water from entering the mechanism.

Cleaning: for metal bracelets and water-resistant cases, use a tooth-brush with soapy water to clean and a soft cloth for drying.

Chemical products: avoid direct contact with solvents, detergents, perfumes, cosmetics ect., since they may damage the bracelet, case or gasket.

Temperature: avoid exposure to extreme temperatures (greater than 60ºC, or 140ºF, less than 0ºC. or32ºF) orextreme temperature changes.

Water resistance: a watch’s water resistance cannot be permanently guaranteed. It may be affected by the ageing of gaskets or by an accidental shock to the crown. As stipulated in our service instructions, we recommend you have the water resistance of your watch checked once a year by Neuchatel.

Chronograph push-pieces: do not operate chronograph pushers under water in order to prevent water entering the mechanism. Exception: The 300m and 600m Chronographs have pushers which function under water.

What are the service intervals?

Like any precision instrument, a watch needs regular servicing to ensure that it functions perfectly. We cannot indicate the frequency of such work, since it depends entirely on the model, the climate and the owner’s individual care of the watch. As a general rule, a watch should be serviced every 4 to 5 years, depending on the conditions in which it is used.

Who should I contact for a maintenance service or battery replacement?

We recommend that you contact our service centre, as we are the only entities equipped with the tools and apparatus required to carry out the work and the necessary checks in a professional manner. Furthermore, only these entities can guarantee that their work is carried out in accordance with NEUCHATEL strict quality standards.