Neuchatel Time

Visit Us at

Suite 09-03, 9th Floor,
Menara Keck Seng
203, Jalan Bukit Bintang,
55100 Kuala Lumpur
[email protected]
Tel   :   03 2144 6333

 

Office Operating Hours
Monday to Friday
9 am to 6 pm
Saturday
by appointment
Sunday
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Terms of Service

Terms & Conditions

WATCH

SEVEN DAYS return policy:

  1. In good condition without any (dents, scratches and chips) on the said watch casing and bracelet.
  2. Leather strap without any (damage, wear and tear) due to being use, otherwise the leather will be charged at your cost.
  3. Crown /Pusher without any (damage or misuse) the spare parts will be charged at your cost.
  4. Payment by Cash - 100% full refund.
  5. Payment by Credit Card - 7% for normal credit card sales transaction and 10% for installment scheme sales transaction.
  6. The refund will takes approximately 5 working days to process and all the refund amount will be issued by Company cheque.
  7. Must return the original watch box and warranty card.
  8. As above requirement 7 days return policy which fail to provide, the above entitlement is not valid and void.

BUY BACK / TRADE-IN

  1. 25% for repurchase from the amount of this invoice.
  2. 18% for trade-in from the amount of this invoice.
  3. Must return the original watch box and warranty card, which fail to provide, the entitlement is not valid.

WARRANTY FOR WATCHES

A 2 years warranty is provided by Neuchatel Time Sdn Bhd unless otherwise indicated below description for warranty and servicing purpose, Neuchatel Time utilized a full time Swiss trained watch-maker who is licensed and trained to repair every Swiss brand and model of watch in the market.

Neuchatel Warranty

Your watch is warranted by NEUCHATEL FOR A PERIOD OF TWENTY-FOUR (24) MONTHS, TWELVE (12) MONTHS FOR WATER-RESISTANT FROM THE DATE OF PURCHASE under the terms and conditions of this warranty. The Neuchatel warranty covers manufacturing defects existing at the of delivery of the purchased said watch (defects).

During the warranty period and by presenting the valid warranty certificate, you have the right to have any defect repaired free of charge.

Neuchatel warranty does not cover:

  • The life of the battery.
  • Normal wear and tear and ageing (for example scratched crystal; alteration of the colour and/or material of non-metallic straps and chains, such as leather, textile, rubber).
  • Any damage on any part of the watch resulting from abnormal/abusive use, lack of care, negligence, accidents (knock, dent, crushing, broken crystal,etc). Incorrect use of the watch and non-observance of the operating instructions provided by NEUCHATEL.
  • The said watch handled by non-authorized persons (for example for battery replacement, service or repair) or which has been altered in its original condition beyond NEUCHATEL control.
  • Any consequential or indirect damage resulting from the use failure to operate, defects or lack of precision of the said watch.
  • Any result of water enters over the period of 12 months.

CLOCK

SEVEN DAYS return policy:

  1. Terms and Condition apply.
  2. Payment made by Cash is 100% full refund.
  3. Payment made by Credit Card will be 7% Charge, for the transaction fees.
  4. Terms and Conditions apply the clock must in good condition without any damage to the Clock Case, Dial and Movement, if due to any result of damaged, we will not accepted good return and refund.

We guarantee our clock given to the purchaser is genuine antique. We buy back the antique clock at any time, 65% from the amount in the Invoice.

Neuchatel Warranty

Your clock is warranted by NEUCHATEL FOR A PERIOD OF TWELVE (12) MONTHS FROM THE DATE OF PURCHASE under the terms and conditions of this warranty. The Neuchatel warranty covers manufacturing defects existing at the of delivery of the purchased said CLOCK (defects).

During the warranty period, improper handling or misuse result of any damage the internal movement is not cover by the WARRANTY. You have the right to have any defect repaired free of charge.